Hyatt Regency Miami

Hotel manager nick was fantastic. Checked in at 10 pm and our room was unavailable until nick intervened. Dinner on the house while we waited. Didn’t like the room initially provided. Nick searched and got a better one and personally greeted us as he opened the door to the new one. Gave us a late checkout as well without hesitation. Very professional. Everything he took upon himself to make amends. And he did. ( Nick even personally tried to find me some over the counter medication over the phone when i could not. ) Thank you. I will come back. By the way, the hotel lobby is quite spacious, comfortable chairs with nice view of the river. The in-house store, with muffins, cakes, bagels, pizza and fruits and orher assorted goodies is quite handy and complete. We bought 11 slices of their cakes to take with us! Rooms kept clean and were spacious as well. Hotel well located downtown next to lots of good restaurants. In the end, what mattered most here was the hotel manager. Congratulations Hyatt, you can be sure this Regency is in good hands. He took a very delicate situation where the hotel had made a horrible error and turned it into a pleasurable stay.

Booked this hotel for a one night post cruise stay. Took advantage of the cheap room upgrade offered. Room we we got was massive and very well appointed. Well worth what we paid.

very nice hotel, staff were all helpful and friendly, rooms were spacious, with fridge and nice bathroom etc. The location was also cert convenient as we had the following within 10 mins walk: * Various restaurants * Market selling various food and other items, as well as an excellent selection of hot food * Breakfast places nearby * MetroMover a few mins away, with no charge to explore downtown Miami.

our group went for ultra music festival weekend. location was great. we basically walked to bayfront park and back, avoiding all traffic. security was strict. we all need wristbands to come in and out after certain hours. room was clean and comfy. service was fast. they have luggage holding service even after we checked out

The location was excellent. We were able to walk to bayside market. The whole food market was very near the hotel.Every staff was super nice. They allow us to enjoy outside meals at the lobby because we want to try the local cuisine. We were at the same hotel in 2011 and 11 years later we were very satisfied.